Frequently Asked Questions

Do I have to make an appointment

Yes! We continue to work by phone at this time for form completion etc. This can be lengthy, therefore an appointment is required. Please contact us for details.

Can I phone or email with an enquiry

Yes! We will answer all enquiries. Although hours at present are slightly more irregular, please contact us on 01786 462178. If we are unable to respond when you call, please leave a message or alternatively call or text 07521 186159  (Monday to Thursday) and we will reply as soon as possible as all messages are checked.

Is all information confidential

Yes absolutely! We take privacy and confidentiality very seriously.

Is There Wheelchair Access

Yes! The office is at street level and there is a disabled toilet.